Q: Why won't my USB Headlight turn on when I press the button?
Q: How do I open my light to install batteries?
Q: How do I install my tail light?
Q: How can I mount my tail light to a rear rack?
Q: I've got an aero seat post. How do I mount my tail light?
Q: My light doesn't turn on, what's the deal?
Q: My BRT Strap does not turn on consistently. How do I fix it?
Q: How should I take care of my rechargeable battery?
Q: How do I get my headlight attached to my handlebar?
Q: How do I replace my mudflaps?
A: We sell a bunch of small parts in the Service Parts section of our webstore and we never charge any shipping on small parts. We offer Hardcore, Cascadia, and Cascadia ALX models of mudflaps and widths ranging from 35mm to 65mm. First measure straight across your fender (edge to edge not considering the curve) to be sure you order the right size.
To remove the old mudflaps drill them out from the bottom (make sure to remove the wheel!). Use a bit that is large enough to grind away the outer edge of the underside of the rivet – a 7/32 should do the trick. Drill until the washer frees loose and perhaps a bit more so that the entire outer edge is gone. Then using a flat head screwdriver from the top of the fender, pry out the top of the rivets. Once they’re out the old mudflap should slide off the fender and you should be left with two clean holes (you should never have to actually drill through the plastic fender).
Slide the new flap on and use the included snap rivets to secure them to the fender. Make sure you hear the pieces snap together to ensure they’re connected.
Q: My bike has disc brakes and I want full coverage fenders - which ones should I get?
A: The only full coverage fenders we recommend for bikes with disc brakes are our Cascadia models. We offer these fenders in both aluminum and polycarbonate options in a variety of wheel/tire sizes. Go to our main fender page and select the size specs you need and look for the Cascadia options. These fenders all come with disc compatible stainless steel hardware. All of our Cascadia fenders require that your bike have the mounting holes on the frame/fork of the bike to install them. If your bike doesn’t have these mounting points you may want to consider our SpeedEZ fenders which use rubber footed brackets to secure the fender with rubber straps. We offer these fenders in three sizes – 700c narrow/Road (for tires up to 25c), 700c medium/Hybrid (for tires up to 35c), and 26″/ATB (for tires up to 1.9″).
Q: Will my bike still fit on my car rack with fenders installed?
A: In general we don’t recommend leaving fenders on bikes that will be transported on a car. Driving at highway speeds may cause breakage due to the high wind force causing the fenders to vibrate dangerously. If you are unwilling to remove fenders we recommend using some sort of straps to help secure the fenders to the bike to prevent them from moving and potentially breaking. We do not offer warranty coverage on fenders that have been damaged as a result of being transported on a vehicle.
Most bikes will still fit on roof racks with fenders installed. Newer platform hitch racks use ratcheting arms that press down against the wheels and fenders can impede the function of these arms. It is not recommended that a bike with fenders be transported on this style of rack.
Q: Modifications: Can I paint my fenders? Drill holes in them? Cut them in half?
A: We can’t tell you what you can and cannot do, but we never recommend any modification to our products (doing so will void all warranty). If you chose not to take our advice, please be forewarned that modifications might compromise the products structural integrity. We will not be responsible for modifications gone awry.
Q: Sometimes my computer resets itself when I am riding, or when I take it off of the mount. What's up with that?
A: It sounds like there isn’t solid contact between the battery and the contacts. Remove the battery and bend the contacts located below and to the side of the battery in towards where the battery sits. There are two battery terminals – a flat one that is easily visible on the back of the circuit board and a small bent one on the edge of the battery compartment. If this is indeed the problem the likely culprit is the terminal on the edge.
Q: Why doesn't my mode button work?
A: Usually if the mode button does not work it is because one of the red buttons is slightly stuck inside the case. The best way to fix this is to use either a small screwdriver or an unbent paperclip and gently pry the red button back towards the center of indentation where it sits.The button should pop back into place and appear flat within the computer case.
Q: Why does my LCD screen show the time, but won't register speed when I ride?
A: The sensor and the magnet must be within 5mm. The magnet must also be aligned with just ONE of the round dots (lines on the Protege 9.0 wireless) on the sensor. hese are located at the top and bottom of the sensor. Pick one of these and DO NOT align the sensor between the round dots or lines as the computer head will not properly register the signal. Here is a photo for reference:
On the Protege 9.0 Wireless computer, make sure the sensor is within 21 inches of the computer head. It’s also possible you need to change the battery. The battery in the computer head should last approximately 6 months or 1500 miles (depending on usage and more like 2500 miles for the wired computer). The battery in the sensor (for wireless computer ONLY) should last twice that long. The time will still be displayed in a computer that has a weak battery – there’s just not enough voltage for it to pick up the sensor signal.
Q: Why is the screen unreadable with my sunglasses on?
A: If you wear polarized sunglasses you may not be able to read the screen or a small dark spot may appear on the screen. This is because we already polarize our screen for easier reading and the double-polarization effect can obscure the data on the screen.
Q: Can I buy a stem mount for my computer?
A: We offer a universal bracket for our wireless computer which allows the bracket to be configured for either a handlebar or a stem with a simple adjustment using a screwdriver. This bracket uses zip ties to secure it to whichever location works best on your bike setup. We sell the universal bracket separately on our website and shipping is always free on small parts.
For the time being our wired computers can only be mounted on a handlebar.
Q: Can I use my computer on a trainer?
A: Generally our computers are designed to have the sensor and magnet set up on the front wheel. Most trainers have the front wheel sitting stationary and thus you’d have to remount the sensor and magnet to the back wheel if you want to use them on the trainer.
We don’t recommend doing this with our wireless computer as the maximum distance range between the computer screen and sensor is 21″. Our wired computers come with a standard wired sensor bracket that is 86cm long and likely can’t be wired to the rear wheel. We do offer two longer wired mounts – our rear wheel mount is 130cm and our tandem mount is 160cm. We sell these on our website and never charge any shipping on small parts.
Q: How do I change the time on my computer without resetting the entire computer?
A: Push the mode button (silver button on the back of the computer) until you see the time displayed on the bottom line of the computer. Push the red set button on the back of the computer (upper left). On the screen the hour digit should now be flashing. Push the mode button to get to the correct number and push the set button to choose the hour and move on to the minute digits.
Q: Why does air come out the wrong hole in the pump head when I am pumping?
Q: What if the seals on my pump hose or head wear out?
Q: Will your CO2 cartridges work with other manufacturers' inflators?
A: Yes, in most cases. Our cartridges are tested to the highest standards for durability, safety and reliability. They contain pure CO2 with no oils or contaminants. Please note, if you use a Genuine Innovations inflator that accepts non-threaded CO2 cartridges, you must use Genuine Innovations non-threaded cartridges. Planet Bike threaded cartridges are compatible with G.I. threaded inflators.
Q: What can I do with my CO2 cartridges when they're empty?
A: Recycle them! They are steel and 100% recyclable. Check your local recycling facility’s guidelines – you may be able to throw them in your curbside recycling or you may need to drop them off.
Q: I forgot the combination on my lock. Is there a master code that will open it?
Q: How can I order replacement keys?
1) We need to know the number on the key.
2) We need to know what lock it came from.
3) We need a photo of the key for manufacturing reference.
4) Cost is $4 per key and takes about 6-12 weeks to manufacture (we only receive 4 shipments a year of replacement keys)
5) We need your name, address and phone # for shipping, as well as credit card info for payment.
Q: Can I buy several locks that all use the same key?
Racks and Bottle Cages
Q: Will the EcoRack fit my bike?
Q: What rack should I get for my fat bike?
Q: How do I mount a water bottle cage?
Q: Where do the 1% for the Planet contributions go?
A: Since our start in 1996 we have donated over 2 million dollars to various organizations working for sustainable transportation solutions. In 2016 we became members of 1% for the Planet and commit to donating 1% of our annual sales to groups working to benefit the natural environment. To see a complete listing of organizations we are members of and those that we donate time, resources, and profits to take a look at our Pledge Page.
Q: Do you still offer free shipping to members of bicycle advocacy organizations?
A: Yes. We think becoming a member of a bicycle advocacy organization is an important step in improving conditions for cyclists and increasing overall participation of cycling. We are happy to offer free standard shipping to members of any bicycle advocacy organization. Use the coupon code ADVOCATE and be sure to list your group affiliation in the notes section of the order.