Q: Why won't my USB Headlight turn on when I press the button?
Q: How do I open my light to install batteries?
Q: How do I install my tail light?
Q: How can I mount my tail light to a rear rack?
Q: I've got an aero seat post. How do I mount my tail light?
Q: My light doesn't turn on, what's the deal?
Q: My BRT Strap does not turn on consistently. How do I fix it?
Q: How should I take care of my rechargeable battery?
Q: How do I get my headlight attached to my handlebar?
Q: My bike has disc brakes and I want full coverage fenders - which ones should I get?
Q: Will my bike still fit on my car rack with fenders installed?
Most bikes will still fit on roof racks with fenders installed. Newer platform hitch racks use ratcheting arms that press down against the wheels and fenders can impede the function of these arms. It is not recommended that a bike with fenders be transported on this style of rack.
Q: Modifications: Can I paint my fenders? Drill holes in them? Cut them in half?
Q: Sometimes my computer resets itself when I am riding, or when I take it off of the mount. What's up with that?
Q: Why doesn't my mode button work?
Q: Why does my LCD screen show the time, but won't register speed when I ride?
On the Protege 9.0 Wireless computer, make sure the sensor is within 21 inches of the computer head .It’s also possible you need to change the battery. The battery in the computer head should last approximately 6 months or 1500 miles (depending on usage and more like 2500 miles for the wired computer). The battery in the sensor (for wireless computer ONLY) should last twice that long. The time will still be displayed in a computer that has a weak battery – there’s just not enough voltage for it to pick up the sensor signal.
Q: Why is the screen unreadable with my sunglasses on?
Q: Can I buy a stem mount for my computer?
For the time being our wired computers can only be mounted on a handlebar.
Q: Can I use my computer on a trainer?
We don’t recommend doing this with our wireless computer as the maximum distance range between the computer screen and sensor is 21″. Our wired computers come with a standard wired sensor bracket that is 86cm long and likely can’t be wired to the rear wheel. We do offer two longer wired mounts – our rear wheel mount is 130cm and our tandem mount is 160cm. We sell these on our website and never charge any shipping on small parts.
Q: How do I change the time on my computer without resetting the entire computer?
Q: Why does air come out the wrong hole in the pump head when I am pumping?
Q: What if the seals on my pump hose or head wear out?
Q: Will your CO2 cartridges work with other manufacturers' inflators?
Q: What I can I do with my CO2 cartridges when they're empty?
Q: I forgot the combination on my lock. Is there a master code that will open it?
Q: How can I order replacement keys?
1) We need to know the number on the key.
2) We need to know what lock it came from.
3) We need a photo of the key for manufacturing reference.
4) Cost is $4 per key and takes about 6-12 weeks to manufacture (we only receive 4 shipments a year of replacement keys)
5) We need your name, address and phone # for shipping, as well as credit card info for payment.
Q: Can I buy several locks that all use the same key?
Racks and Bottle Cages
Q: Will the EcoRack fit my bike?
Q: What rack should I get for my fat bike?
Q: How do I mount a water bottle cage?
Q: Where does the 1% of profits that you donate to bicycle advocacy go?
Q: Do you still offer free shipping to members of bicycle advocacy organizations?
A: Yes. We think becoming a member of a bicycle advocacy organization is an important step in improving conditions for cyclists and increasing overall participation of cycling. We are happy to offer free standard shipping to members of any bicycle advocacy organization. Use the coupon code ADVOCATE and be sure to list your group affiliation in the notes section of the order.